TAPLAND FAQ'S AND TERMS AND CONDITIONS

FAQ'S

Why have you set a 2 adult per child limit on the Experience?

Due to the nature of the Christmas experience we need to limit group sizes so that the children can experience the magic without feeling overcrowded. We need to make sure there is space for everyone who goes through the experience and the only way we can manage this is to limit the group sizes. The policy for this Christmas experience means that a maximum of 2 adults can accompany one child per booking. Our ticket operators have advised that this is the best way to manage the ticketing process at this time.

Do we need to pay to come into the Farm Park or is the Tapland Christmas Experience separate?

Tapland is within the Farm Park Walls, this means that you need to pay to come into the farm park. If you are a Winter Season Pass holder your entry to the farm park will be free (as a benefit of being a season pass holder) however you will still need to buy a Tapland Ticket to come to the experience. Purchasing admission online in advance saves you money and you can purchase a combined Tapland and Farm Park Admission ticket. Having Tapland within the Farm Park means that not only can you enjoy the hour-long experience of Tapland, you can spend the rest of the day having lots of fun in the park itself!

If you are a Winter Season Pass Holder, please remember to bring this with you. If you do not show your pass, you will need to pay entry to the farm park.

Is the experience weather proof, will it be rained off?

The Tapland Christmas Experience is 100% weather proof – The event is entirely undercover and sheltered from rain and wind. The experience is still in an open air barn, so you will need to make sure you wrap up warm and wear sensible shoes.

What age is the experience suitable for?

The experience has been designed for children of 2+. Babies will enjoy the lights and sounds and characters, but will not be able to join in with most of the activities. If you wish your child (whatever their age) to meet Santa and to receive a gift, you must make sure they have a ticket – When purchasing a child or under 2’s ticket you will be asked at the checkout for their Name, Age and something nice they have done this year – This way, Santa will be able to surprise them when meeting them, as he will know all about them. If their name is not on Santa’s list, this means you have not purchased a ticket for them.

Do I need to pay for my baby?

Under 2’s have free entry to the Farm Park. If you do not wish your baby to meet Santa in the Tapland Christmas Experience and to not recieve a gift, you do not need to purchase a ticket but you can still carry them through with you. If you do wish them to be called up to meet Santa, please make sure you have purchased a ticket online and filled in their details.

What do adults get from the Tapland Christmas Experience?

Well, apart from watching your little one's faces light up with pure joy and wonderment (hehe!) Adults get to join in the activities, and will also recieve a small edible treat along the way. However, adults do not recieve a gift from Santa (hence why the adult ticket is cheaper than the childs)

How long is the Experience?

The experience from start to finish is approximately an hour, part of the experience will include waiting to enter, and this starts when you check in with the Tapland door elf at your allocated time.

Why are the prices higher than last year for adults and children?

The experience is double the time – it is more magical and children are made to feel even more special. Also adults get an edible treat this year.

I don't own a Winter Season Pass yet, can I still purchase the Tapland Winter Season Pass ticket now?

Yes you can, the Winter Season Passes will be available to purchase online soon, so as long as on the day you have booked for you have a valid winter season pass in your hand, your Season Pass Tapland ticket will be fine.

Can we bring buggies?

Unfortunately, you are not able to bring your buggy or pram due to the space available in the experience and the nature of the magical journey you will be going on, however we are able to accommodate wheelchairs, but they will need someone assisting them. Handheld/back pack baby carriers and slings are fine. There will be points along the journey when you will be able to sit for a little bit if needs be.

There will be an allocated area to leave prams and buggies near the experience should you wish to.

I have questions about the Additional needs session:

Please contact hello@tapnellfarm.com or call the office on 01983 758722.

I have questions about accessibility

Our Tapland Christmas experience will be in our end event barn. Most of the farm park is very accessible by wheelchair, however, within the experience, there will be a wood chip floor. There will be no steps. Doorways will be wide enough for wheelchair access; however, we would recommend that you bring someone to assist you if needed. There will be twinkling lights, moving images, immersive theatre and Christmas music.

Occasionally there will be seats for you to rest on if needed.

The experience will be undercover and sheltered, but will not be in a heated room so we recommend you wrap up warm (except for Santa’s house itself which will be lovely and toasty at the end)

Please contact hello@tapnellfarm.com or call the office on 01983 758722 if you need any further assistance

Can I change my dates after I’ve booked?

Bookings are non-refundable, however with 48 hours’ notice (subject to availability) we may be able to move your booking to a different session. Please contact us in good time to avoid disappointment. To amend bookings there will be a £5 admin fee.

Are tickets refundable?

Unfortunately, no.


T&C'S

  • A MAXIMUM OF 2 ADULTS PER CHILD: To make the Santa Experience as magical as possible for the children and for health and safety reasons, we are limiting group sizes to a maximum of 12 children and 24 adults. Therefor each group carries a maximum of 12 children, and each child may be accompanied by no more than 2 adults. Prior to the event, if we notice that your booking contains more than the allocated adult allowance, we will be in contact to cancel the extra adult tickets, these will be non-refundable, so please be mindful of this when booking.
  • The Tapland Experience is designed for children from the age of 2+. Children under the age of 2 wishing to meet Santa, and receive a gift, should book a ticket as normal.
  • Babies who are not meeting Santa, and do not want to receive a gift, may accompany parents without booking – however proof of age may be required.
  • Regretfully, due to health and safety we cannot allow buggy’s or prams in the experience. Hand held Baby carriers are fine. There will be a buggy park next to the entrance to the experience if you are happy to leave your items here.
  • You must hold a new winter season pass (4th November 2019 - 29th March 2020, sold online soon) for the season pass entry to the Tapland Experience to be valid, and these MUST be brought with you on the day. Otherwise you will need to pay entry to the farm park.
  • Children must be accompanied by an adult at all times
  • Each child will receive a wrapped, age-appropriate gift.
  • Adults will receive an edible treat within the experience.
  • Bookings are made for set date and time slots.
  • Customers must arrive on time, if they are more than 10 minutes late for the allocated time they will not be able to access the experience as it will ruin it for others.
  • Bookings are non-refundable, however with 48 hours notice (subject to availability) we may be able to move your booking to a different session. Please contact us in good time to avoid disappointment.

ACCESSIBILITY

  • Our Tapland Christmas experience will be in our end event barn. Most of the farm park is very accessible by wheelchair, however, within the experience, there will be a wood chip floor. There will be no steps. Doorways will be wide enough for wheelchair access; however, we would recommend that you bring someone to assist you if needed. There will be twinkling lights, moving images, immersive theatre and Christmas music.
  • Occasionally there will be seats for you to rest on if needed.
  • The experience will be undercover and sheltered, but will not be in a heated room so we recommend you wrap up warm (except for Santa’s house itself which will be lovely and toasty at the end)

ADDITIONAL NEEDS SESSIONS

On Friday 20th December we will have selected times in the day where you can book your child into a small group specifically tailored to children with additional needs such as Autism. In these sessions staff will be mindful of your child’s requirements.

These sessions are blocked out online – so you will need to contact us to book and pay.

For Autism Friendly Sessions call 01983 758722 or email reception@tapnellfarm.com

OTHER ACTIVITIES AT TAPNELL FARM PARK THIS CHRISTMAS

  • Indoor Roller Skating. This is an additional activity this Christmas will be run on session times on a first come first serve basis. This activity is subject to change and availability and is not included in your Tapland Ticket. *
  • Gingerbread Decorating*
  • Elf Yoga, on selected dates at selected times. Free

*Activities paid locally at Tapnell Farm Park based on a first come first serve basis.